PRIVACY & COOKIE POLICY
Last updated: Nov, 12th 2025
Company: Just Mental
Address: 18 Victoria Avenue, Belfast, BT4 1QY
1. INTRODUCTION
At Just Mental, your privacy and trust mean everything to us. This Privacy & Cookie Policy explains how we collect, use, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Our website includes a blog, podcast, shop, contact forms, and access to mental health resources. By using this website or submitting your information, you agree to the terms outlined below.
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2. WHAT INFORMATION WE COLLECT
We collect information in the following ways:
Information You Provide
• Name, email address, and contact details (via forms, newsletter sign-up, or checkout)
• Billing and shipping addresses when placing shop orders
• Messages sent via the contact form or support email
• Consent preferences for receiving updates and newsletters
Automatically Collected Data
• IP address, browser type, device type, and usage analytics
• Pages visited, time spent, and referral sources (through cookies and analytics)
Sensitive Data
We do not collect or store personal mental health data unless you choose to share it voluntarily through our contact forms. Any such information is treated with strict confidentiality and is never used for marketing.
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3. HOW WE USE YOUR INFORMATION
We only use your data for legitimate purposes, such as:
• Processing and fulfilling product orders
• Responding to enquiries and messages
• Sending email newsletters (only with your consent)
• Improving our website, services, and podcast content
• Complying with legal and tax obligations
We do not sell, rent, or share your information with third parties for marketing purposes.
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4. LEGAL BASIS FOR PROCESSING
We rely on the following lawful bases under GDPR:
• Consent – for newsletter subscriptions and marketing
• Contract – to process orders or provide requested services
• Legal obligation – to meet tax or record-keeping requirements
• Legitimate interest – to improve user experience and secure the site
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5. DATA SHARING
Your data may be shared with trusted third-party services that help us operate safely and efficiently:
• Payment processors – PayPal and Stripe
• Email marketing – Mailchimp or similar provider
• Analytics and hosting – Google Analytics, WordPress, and WooCommerce infrastructure
• Delivery partners – Royal Mail or courier services for physical orders
All third parties are GDPR-compliant and process data securely on our behalf.
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6. COOKIES
Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device that help us remember your preferences, understand website usage, and maintain core site functions such as the shopping cart.
Types of Cookies We Use
• Essential cookies: Required for basic functionality (checkout, login, form submission)
• Analytics cookies: To understand traffic patterns and improve site performance
• Marketing cookies: Used only if you consent, to personalise offers or newsletters
You can manage or disable cookies through your browser settings. By continuing to use our website, you consent to our use of cookies as described here.
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7. ANALYTICS & TRACKING
We use Google Analytics and similar tools to collect anonymous usage data such as page views, traffic sources, and device types. This data helps us understand how visitors engage with our content and where we can improve. No personally identifiable information is shared with analytics providers.
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8. EMAIL & MAILING LISTS
When you subscribe to our newsletter or mailing list:
• We store your name and email address securely via Mailchimp (or equivalent)
• You’ll receive updates about new posts, podcasts, offers, and mental health–related resources
• You can unsubscribe at any time by clicking the link in any email or contacting us directly
We will never add you to a mailing list without your explicit consent.
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9. DATA RETENTION
We retain data only as long as necessary:
• Orders & transactions: 6 years (for accounting purposes)
• Mailing list data: Until you unsubscribe
• Contact form submissions: Typically 12 months unless needed for ongoing correspondence
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10. YOUR RIGHTS
Under the UK GDPR, you have the following rights:
• To access a copy of your personal data
• To request correction or deletion of your data
• To withdraw consent for marketing communications
• To object to or restrict data processing
• To lodge a complaint with the Information Commissioner’s Office (ICO)
You can exercise these rights by contacting us at [Insert email].
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11. DATA SECURITY
We use SSL encryption, secure hosting, and restricted access controls to safeguard your data. Only authorised personnel or contractors can access personal information, and only where necessary.
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12. CHILDREN’S PRIVACY
Our website and content are intended for users aged 16 and over. We do not knowingly collect or store personal information from minors. If you believe a child has provided data, please contact us and we will remove it immediately.
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13. LINKS TO OTHER WEBSITES
Our website may include links to mental health organisations, streaming platforms, or social media. We are not responsible for the privacy practices of external sites and recommend reviewing their privacy policies before submitting personal information.
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14. CHANGES TO THIS POLICY
We may update this Privacy & Cookie Policy periodically to reflect legal, technical, or business changes. The latest version will always be posted on this page with the date updated above.
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15. CONTACT US
For privacy-related questions, data requests, or GDPR enquiries, contact:
Just Mental
18 Victoria Avenue
Belfast, BT4 1QY